Shipping & Returns Policy
Fast pan-India dispatch, free shipping on orders over ₹499, and hassle-free 7-day returns for peace of mind.
Free Shipping
Enjoy 100% free delivery across India on prepaid orders above ₹499.
24-Hour Dispatch
All confirmed orders are packed and handed to couriers within 24 business hours.
Contactless COD
Cash on delivery is available across 19,000+ pin codes at a nominal ₹40 fee.
7-Day Returns
Hassle-free replacement or refund for damaged, leaking, or incorrect items.
1. Domestic Shipping Policy & Delivery Timelines
At SKKIN, we partner with India’s premier logistics carriers (BlueDart, Delhivery, Xpressbees, and DTDC) to deliver your skincare essentials safely and quickly.
- Order Processing: Orders placed before 1:00 PM IST (Monday through Saturday) are processed on the same day. Orders placed on Sundays or public holidays are processed the next business day.
- Shipping Charges:
- Prepaid orders of ₹499 and above: FREE DELIVERY.
- Prepaid orders below ₹499: Flat nominal shipping fee of ₹49.
- Cash on Delivery (COD): Available with a flat ₹40 handling fee.
- Delivery Tracking: As soon as your package leaves our fulfillment center, you will receive an SMS and Email notification containing your live courier tracking link and AWB number.
2. Transit Safety & Damaged Package Guarantee
We package every SKKIN product in recyclable, cushioned, tamper-evident boxes. In the rare event that your product arrives damaged, leaking, or broken during transit:
- Take a short 10-second unboxing video or clear photographs of the damaged product and outer shipping label.
- Send an email to support@skkin.com or WhatsApp us at +91-9773843100 within 48 hours of delivery.
- Our team will arrange a priority replacement shipment at zero extra cost to you within 24 hours.
3. 7-Day Return & Exchange Policy
Due to hygiene and cosmetic safety regulations, opened skincare and cosmetic items cannot be returned for change of mind. However, returns or exchanges are gladly accepted under the following conditions:
- You received an incorrect product or missing item from your order.
- The product has a manufacturing defect or arrived past its stated expiration date.
- The product arrived physically damaged or broken in transit.
- The product is completely unused, unopened, and retains all original outer safety seals and packaging.
4. How to Initiate a Return
Initiating a return takes less than 2 minutes:
- Contact our support team via Get in Touch or email support@skkin.com with your Order ID (#SKK-XXXX) and issue details.
- Our support team will approve your request and schedule a courier pickup from your doorstep within 1–2 business days.
- Once the returned package reaches our fulfillment hub and passes quality inspection, your refund is processed immediately.
5. Refund Timelines
Refunds are initiated within 24 hours of inspection approval:
- UPI / Net Banking / Debit Cards: Reflected in your bank account within 2 – 4 business days.
- Credit Cards: Reflected on your credit statement within 3 – 5 business days depending on your issuing bank.
- Cash on Delivery (COD): We will send you a secure link to enter your preferred UPI ID or bank account details for direct transfer.
