Privacy Policy

1. Introduction & Commitment

This Privacy Policy applies to the website, online storefront, and digital services operated by SKKIN Cosmetics Pvt. Ltd. (“SKKIN”, “we”, “us”, or “our”). This document describes how we collect, store, utilize, and protect your personal information when you visit our website, register an account, or purchase our beauty products.

2. Information We Collect

We collect information that is strictly necessary to fulfill your orders, provide customer support, and enhance your digital shopping experience:

• Identity & Contact Data: Name, shipping address, billing address, email address, and mobile phone number.
• Transaction & Order Data: Details of products ordered, order timestamps, payment method used, and delivery tracking information. (Note: We never view or store your complete debit/credit card numbers or CVV codes; all payments are processed through RBI-authorized, PCI-DSS Level 1 compliant payment gateways).
• Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on site, and referral URLs collected automatically through cookies.

3. How We Use Your Information

Your personal data is used solely for the following legitimate purposes:

• To process, fulfill, and deliver your orders accurately.
• To send real-time order confirmation, dispatch, and delivery updates via SMS, WhatsApp, and Email.
• To respond to your inquiries, routine consultation requests, and customer care tickets.
• To detect, investigate, and prevent fraudulent transactions or security breaches.
• To send you optional promotions, loyalty rewards, and skincare launch announcements (you can unsubscribe anytime with one click).

4. Cookie Policy & Tracking

We use essential and analytics cookies to make our shopping cart function seamlessly and remember your session. You may instruct your browser to refuse all cookies; however, some interactive features of our store (such as cart persistence and instant checkout) may not function properly without cookies enabled.

5. Third-Party Data Disclosures

We never sell, rent, or trade your personal data to third parties for advertising or financial gain. We only share necessary data with trusted service providers bound by strict confidentiality agreements:

• Courier & Logistics Partners: (BlueDart, Delhivery, Xpressbees) to transport and deliver your physical parcels.
• Payment Gateways: (Razorpay, Cashfree, PayU) to authenticate and process transactions securely.
• Cloud Infrastructure & Communications: Secure cloud servers (AWS) and SMS gateways to deliver operational messages.

6. Data Security Measures

We maintain industry-standard physical, electronic, and procedural safeguards. All web communication is encrypted using 256-bit Secure Sockets Layer (SSL) certificates. Access to user data is strictly restricted to authorized employees on a need-to-know basis.

7. Grievance Redressal & Contact Information

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our appointed Grievance Officer are provided below: